FAQ | Ajcould

1. Adjust the ambient light: QR code scanning requires sufficient ambient light to work. If the environment is too bright or too dark, the camera may not be able to scan QR codes. Try moving the phone to a brighter or darker environment and see if it improves.
2. Adjust the scanning angle: Rotate the phone screen to different angles and try to scan the QR code at different angles. Sometimes scanning QR codes from different angles can improve the scanning success rate.
3. Clean the camera lens: Check if the camera lens is clean. If there is dust or dirt, you can gently wipe the lens with a soft cloth.
4. Use hotspot/Soft-AP method to connect to the camera.

1. Turn on Intelligent Night Vision and see if the picture can automatically switch back to colour.
2. Power the camera off and restart it 2-3 times to see if the camera screen can be restored to normal.
3. Provide the device ID with our online support for remote checking.

1. Try to unplug the power adapter and plug it back in /reset the camera to see if the camera has a self-check rotation.
2. Will the device light up white light? / If the device has indicator lights, is the indicator light on?
3. Try another normal power adapter (same specification).

1. Re-plug the camera and reset the camera, observe if the camera has self-test rotation.
2. Try replacing the power adapter with another one that is working properly.
3. If the above methods do not work, please contact online support.

1. Please provide us with a screenshot of the firmware version and the device SN code.
2. If the camera firmware version is 01.10107.09.65 (included) or higher firmware version, we can remotely enable the automatic tracking function.

For Android, select 2.4GHz WiFi first and connect to the hotspot only when the app prompts you to connect to the camera hotspot.

If you connect to the hotspot at the beginning, you may not be able to connect to the Internet.