- Check whether the solar charging board type-C cable connected to the monitoring charging port is loose, green indicator light indicates normal charging.
- Use the type-C spare cable alone to connect the camera with the USB connector to see if it is normal and whether the charging indicator light is on.
- Solar panels need to be installed without shading.
- Solar panel installation position as far as possible to the position of the rising sun, installed at 45 degrees.
- The camera settings of the motion detection trigger frequency are set to “medium” or “low” to open the humanoid detection.
- The video recording time is set to 10S, the longer the recording time, the greater the power consumption.
- The white light is set to infrared mode, turn off the alarm sound of the device.
- Working temperature; -10℃~+50℃
- Working humidity; working humidity <80% RH
- Visit: https://sim.eiotclub.com/1
- Enter the SIM card ICCID number
- Select the data you need to recharge
Turn off the PIR function and set the sensitivity to low. The fewer triggers, the less data used.
- Make sure the data of the 4G camera is sufficient and the SIM card is normal.
- Make sure the indicator light of the 4G camera is solid blue.
- The SD card should be inserted when the camera is turned off, if the SD card is inserted when the camera is turned on it may cause the SD card cannot be recognized.
- Try with another SD card. （It is recommended to use a class 10 SD card for surveillance cameras.）
- Make sure the Sim card is properly inserted. Power down the camera before inserting the Sim card to prevent the camera from having problems related to the Sim card.
- Check if the Sim card is valid and has sufficient date plan. If you are using a Sim card from another operator and it is not recognized by the camera, try to configure the Sim card by using APN config.
- Make sure that there is a stable 4G signal around the camera.
- Make sure that the device antenna is upright.
Generally, it takes about 5 hours to charge. However, because there is still some battery left before our camera is shipped, the specific time required will vary depending on the remaining battery of the camera. If the customer is charging while using it, the charging time is uncertain because it varies depending on each customer’s power consumption.
This depends on the usage of each customer, such as the daily wake-up time of the camera. If the camera wakes up for a short period of time every day, the traffic can be used for a long time, but if the surrounding environment causes the camera to be frequently woken up, the average daily traffic consumed by the camera will increase.
Our cameras support the network standard LTE-FDD: B1/B3/B5/B7/B8/B20.
You need to ask your SIM card operator if it is compatible with any of LTE-FDD: B1/B3/B5/B7/B8/B20.
If it is compatible with one of the network standards, it is compatible with the camera. However, we recommend that you use our included SIM card as it has better compatibility with the camera. Also, it will be more favorable when purchasing cellular data.