- The M-series new P87 camera comes with a reset button cable. You can long press the reset button to reset the camera. (A76 doesn’t have a reset button cable.)
- Reset the camera by using AjDevTools or LMS.
- Reset the camera by using the Videolink app. “Config–Factory Reset”
- What is the specifications of the network cable?
Recommend using CAT5 or higher Ethernet cables and try another network cable.
- Make sure the camera is normally powered on.
Does the camera have a self-check rotation when re-powering it? Are the switch’s network port indicator and the camera’s network cable interface indicator normal?
- Ensure that the camera and computer are on the same local area network.
Directly connect the camera and router with an Ethernet cable (without going through a POE switch or other POE devices), and connect the camera with a power adapter.
1. Simply enable the “DHCP” in AjDevTools.
2. If DHCP doesn’t work, please manually change the IP address of the camera.
If your local IP address is 192.168.1.123 Then your camera should be 192.168.1.xxx
We do not recommend a firmware upgrade if your camera is operating normally.
As the firmware of our cameras is customized and an upgrade would effect the performance and stability of the camera.
1. The command to turn on IR-CUT is call 82 on the preset.
2. The command to turn off IR-CUT is Call 83,
3. The command to turn on automatic IR-CUT is call 81.
* Please note that if the infrared light is turned off at night, the camera’s picture will be black.
- Call 82 in the preset position (turn on the infrared light) and wait for about 5s, then call 83 (turn off the infrared light). *Calling 82 & 83 repeatedly for several times to see if the camera’s pic color can return to normal. If the color is normal, please remember to call 81 (automatic color).
- If calling 82 & 83 does not work, try to call 255 for a soft reset of the camera to see if the colours return to normal.
- Also try to power the camera off and then on again to see if the problem is solved.
1. Make sure that the camera is powered on. Try to cover the light sensor and see whether there is a red light.
2. What the specification of the POE switch? Is it an international standard? We recommend using international standard POE switches.
3. What is the network cable specification? Generally, we recommend network cables above CAT5. You can also try to replace other network cable.
4. Please try to connect the power adapter to the camera to see if the camera can be powered on? (This will check whether the camera is defective or just the POE’s power supply function is faulty.)
5. Use the other port of the switch to connect the camera. Check if the port lights of the POE switch are flashing.
- Network connection problem: If your device has network connection problems, such as router error, network congestion, signal interference, etc., this can also cause the camera to be unable to connect to the cloud service. Check and optimise network settings to ensure your device is properly connected to the Internet.
- DNS problem: Check if the IP addresses of the DNS servers used by the camera and the router are the same.
- P2P is not enabled. Go to IE to check if the P2P function is enabled. “Network→P2P→Enable”
It is recommended to use AJDevTools to modify the IP address of the camera.
- Disable DHCP and adjust to static mode.
- Disable “All subnet Onvif” and click “Save”.
- Please reboot the device after completing the above two steps and then try to modify the camera IP address again.
- Make sure that the camera is successfully powered on. (Does the camera have a self-check rotation when plugged into the power supply)
- How is the camera connected? If it is a network cable connection, try to use another network cable. Check if the port indicator lights up.
- Make sure the camera and router are on the same LAN.
(Check if the camera and router are in the same IP segment)
- Check if the camera IP address is conflicting. If the camera’s IP address conflicts with other devices, it will also cause the camera’s IP address not to be searched.
- Check the power supply: Make sure the camera power supply is normal. Change to another network cable or plug in the camera power adapter.
- Bandwidth network pressure: Because our P87 has a high resolution (4K), it needs high network quality requirements. When the bandwidth network pressure is high, the camera signal may be interrupted or lost, which will cause the camera to turn off often. If you are running multiple cameras together at night, you can try to turn off the other cameras to reduce the network pressure and see if the camera will still turn off often.
- Network cable specification: Generally we recommend using CAT5E cable. 30 meters or less for CAT5 cable, 50 meters or less for CAT 6 cable.