When the video from the security camera is lost, there may be some common reasons and corresponding quick fix methods:
Power supply problem
Check whether the camera is powered normally. Ensure the power cord is properly connected and tight and check that the adapter is working. If using a battery, make sure it is fully charged or replaced with a new battery.
Network connection problem
Check the connection status of the camera and the network. Ensure that the camera is stably connected to the router or the network switch. Try to restart the router or switch to another reliable network connection.
If the device storing video recording is SD card, hard disk or NVR, check their status. Make sure the storage device is plugged in, fault-free, and has enough free space. If it is a cloud storage, make sure that the access permission is set correctly.
Software Settings Problem
Check that the software settings of the camera are properly configured. Confirm that the recording schedule, recording mode, storage path, etc. are correct. You can try restoring factory settings or updating the latest firmware to resolve software-related issues.
Other devices nearby may cause video loss, such as wireless signal interference or channel conflict. Adjust the router frequency band or channel to avoid interference with other equipment.
Check whether the camera is physical damage, such as camera lens occlusion, cable fracture, etc. Repair or replace the damaged parts.
If none of the above methods solve the problem, it may be the camera software failure. Try to restart the camera, update the software version, or contact manufacturer support for further troubleshooting.
Make sure your security and privacy are not threatened before dealing with video loss. If the problem cannot be solved, it is best to consult a professional technician for further help.